Our Support Scope
Based on temperature, pressure, medium characteristics and pipeline layout, we provide customers with recommendations on suitable pipe, valve and pump models as well as structural configurations.
Assist in analyzing customers' drawings, put forward optimization suggestions, and provide 2D/3D models for simulation and system layout.
Provide reasonable recommendations on material and sealing structure for corrosive, abrasive, or high-temperature media.
Provide product installation instructions, operation manuals, and maintenance training materials to enhance customers' operational safety and maintenance efficiency.
Based on customers' drawings, parameters, or industry standards, quickly complete sample development and structural verification.
Kaixin Pipeline not only focuses on product delivery, but also attaches great importance to the user experience after delivery. We have established a sound after-sales service mechanism to ensure that customers can receive timely and effective responses whenever they encounter technical or quality issues during use.
Response Within 24 Hours
We promise to respond to after-sales issues within 1 working day, quickly identify problems and propose solutions.
Root Cause Analysis
For quality-related issues, we will provide a comprehensive analysis report on the causes, and assist customers in optimizing usage and maintenance plans.
Replacement & Repair
Depending on the actual situation, we offer remote assistance or on-site support to handle product replacement, repair and adjustment.
Technical Archive & Tracking
Every batch of products can be traced to raw materials, process batches, quality inspection records and shipment details, facilitating after-sales tracking.
Headquarters: No. 539 Bohai Road, Beilun District, Ningbo City, Zhejiang Province, P.R. China
[email protected]
+86-18067123177Copyright © Kaixin Pipeline Technologies Co., Ltd. All Rights Reserved.
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