Service Support

Kaixin company service system (hereinafter referred to as our company)
With the rapid economic development and increasingly fierce market competition, users have more and more requirements for valve products, and the requirements for services are also getting higher and higher; because our sales department meets the requirements of market development, professionalism. A service training group was set up to add perfect work for service quality. Our pre-sale, sales, and after-sales service work was completed by professional sales staff.
 
Pre-sale Services:
The combination of top technology and sales services allows users to have a service experience for every purchase.
1 Conduct technical communication and exchange of products prior to procurement, and actively give advice.
2 When choosing the product model, consider whether the cost is the least to maximize chemical industry efficiency.
3 When the industrial and mining requirements are not met, the designers are arranged to make reasonable improvements according to the customer's special requirements.
 
The Sale Of Services:
Respect each user; give the user a relaxed, assured overall value service.
1 cost performance: than the price, quality, than service, reflect on whether there is not place.
2 In strict accordance with relevant standards and technical requirements for valve testing and testing.
3 In the cooperation process, according to the contract, the quality and quantity are delivered on time, and the user is always kept in touch.
4 During the production period, the relevant technical personnel can come to our company for product supervision and inspection. At the same time, our company will provide the structure chart and detailed documentation of the product to make supervision documents.
5 For special mining or customized products, professional technicians can be consulted on site.
6 Our company will confirm the product model, caliber, quantity and quantity by telephone before shipment.
 
After-sale Service:
First-class service creates a first-class enterprise that allows customers to have no worries.
1 According to the contract requirements to provide product certification, production licenses, inspection reports, installation instructions.
2If the customer does not comply with the contract requirements in the process of product acceptance, our company will process the product within two hours after receiving the notice from the customer.
3We provide a 12-month product warranty period, which is calculated from the acceptance date.
4In the correct installation and use, there will be product quality problems, the company will be responsible for the end.
 
Package repair replacement commitment:
1 Under the normal conditions of storage, installation, maintenance, and use, when the quality of the product cannot be used properly, three guarantees and four packs are provided: Quality guarantee, quantity guarantee, timely guarantee, repair, replacement, return, package loss.
2 When receiving feedback on quality information, they will submit their opinions within 24 hours, and they will arrive at the scene within 100 hours for processing.
3 According to user needs to negotiate the provision of spare parts, spare parts and installation, commissioning and maintenance services.